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Terms & Conditions | Luxury Jewellery

Terms & Conditions

Understanding Your Rights & Responsibilities

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.

Product Information

We strive to display accurate product information, but colors and details may vary slightly due to screen settings and photography limitations.

Delivery & Shipping

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by unforeseen circumstances or third-party carriers.

Introduction

Banaras Swarn Kala Kendra provides the jewellery-related services through its Website, Mobile App and other services. We collect the information via promotion through different channels like SMS, WhatsaApp, RCS, Emails etc.

Welcome to Banaras Swaran Kala Kendra & Daughter. These Terms & Conditions govern your use of our website and services.

These Terms constitute a legally binding agreement between you and Banaras Swaran Kala Kendra & Daughter regarding your use of the website and services. Please read them carefully.

Important Notice

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding contract
  • You are not prohibited from receiving our services under applicable law
  • All information you provide is true, accurate, and complete

Age Restriction

Individuals under 18 years of age may only use our website with the involvement and supervision of a parent or legal guardian.

Account Registration

To access certain features of our website, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate your account if any information provided is inaccurate, incomplete, or misleading.

Pricing & Payment Terms

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We reserve the right to modify prices at any time without prior notice.

Payment Information

We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery. All transactions are secured through encrypted payment gateways.

Payment Terms:

  • Payment must be completed before order processing begins
  • For cash on delivery, payment is collected at the time of delivery
  • We are not responsible for any additional bank charges
  • In case of payment failure, the order will be put on hold
  • Refunds will be processed to the original payment method

Shipping & Delivery

We ship throughout India. Delivery times may vary based on location and product availability. Please note:

Location Estimated Delivery Shipping Charges
Metro Cities 3-5 business days Free
Other Cities 5-7 business days Free
Tier 3 Cities & Rural 7-10 business days Free

Delivery Note

All delivery dates are estimates only. We are not liable for any delays caused by unforeseen circumstances, weather conditions, or third-party delivery services.

Product Information & Quality

All our jewellery is BIS-hallmarked and comes with proper certification. However, please note:

  • Product images are for representation only
  • Actual colors may vary slightly due to photography and screen settings
  • Gold weight may have minor variations within BIS permissible limits
  • Gemstone colors and clarity may have natural variations
  • Product dimensions are approximate

Quality Assurance

All jewellery undergoes multiple quality checks. Each piece comes with a BIS hallmark certificate and purity assurance. For any quality concerns, please contact us within 48 hours of delivery.

Returns & Refunds

Please refer to our detailed Return & Refund Policy for complete information. Key points include:

  • 7-day return window for eligible items
  • Items must be in original condition with all tags
  • Original invoice required for all returns
  • Custom-made jewellery cannot be returned
  • Refunds processed within 7-10 business days

Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Banaras Swaran Kala Kendra & Daughter and is protected by copyright laws.

You may not:

  • Reproduce, distribute, or modify any content without permission
  • Use our trademarks or logos without written consent
  • Use automated systems to access or collect data from our website
  • Reverse engineer or attempt to extract source code

Limitation of Liability

To the maximum extent permitted by law, Banaras Swaran Kala Kendra & Daughter shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from unauthorized access or use
  • Third-party actions or omissions
  • Force majeure events beyond our control

Legal Notice

Our total liability for any claim shall not exceed the purchase price of the product in question. Some jurisdictions do not allow limitations of liability, so this may not apply to you.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.

We encourage you to first contact us directly to seek resolution of any dispute. If we cannot resolve the dispute amicably, it shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Changes to Terms & Conditions

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified Terms.

It is your responsibility to review these Terms periodically for updates. The "Last Updated" date at the bottom of this page indicates when these Terms were last revised.

Questions About Our Terms?

If you have any questions about these Terms & Conditions, please contact us:

Legal inquiries handled Mon-Sat, 10 AM - 8 PM

Terms & Conditions | Luxury Jewellery - BANARAS SWARAN KALA KENDREA & DAUGHTER