Terms & Conditions

Introduction

Banaras Swarn Kala Kendra provides the jewellery-related services through its Website, Mobile App and other services. We collect the information via promotion through different channels like SMS, WhatsaApp, RCS, Emails etc.

Welcome to Banaras Swaran Kala Kendra & Daughter. These Terms & Conditions govern your use of our website and services.

These Terms constitute a legally binding agreement between you and Banaras Swaran Kala Kendra & Daughter regarding your use of the website and services. Please read them carefully.

Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding contract
• You are not prohibited from receiving our services under applicable law
• All information you provide is true, accurate, and complete

Account Registration

To access certain features of our website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate your account if any information provided is inaccurate, incomplete, or misleading.

Pricing & Payment Terms

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We reserve the right to modify prices at any time without prior notice.

Payment Terms:

• Payment must be completed before order processing begins
• For cash on delivery, payment is collected at the time of delivery
• We are not responsible for any additional bank charges
• In case of payment failure, the order will be put on hold
• Refunds will be processed to the original payment method

Shipping & Delivery

We ship throughout India. Delivery times may vary based on location and product availability. Please note:

Product Information & Quality

All our jewellery is BIS-hallmarked and comes with proper certification. However, please note:

• Product images are for representation only
• Actual colors may vary slightly due to photography and screen settings
• Gold weight may have minor variations within BIS permissible limits
• Gemstone colors and clarity may have natural variations
• Product dimensions are approximate

Returns & Refunds

Please refer to our detailed Return & Refund Policy for complete information. Key points include:

• 7-day return window for eligible items
• Items must be in original condition with all tags
• Original invoice required for all returns
• Custom-made jewellery cannot be returned
• Refunds processed within 7-10 business days

Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Banaras Swaran Kala Kendra & Daughter and is protected by copyright laws.

You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or logos without written consent
• Use automated systems to access or collect data from our website
• Reverse engineer or attempt to extract source code

Limitation of Liability

To the maximum extent permitted by law, Banaras Swaran Kala Kendra & Daughter shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized access or use
• Third-party actions or omissions
• Force majeure events beyond our control

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.

We encourage you to first contact us directly to seek resolution of any dispute. If we cannot resolve the dispute amicably, it shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Changes to Terms & Conditions

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified Terms.

It is your responsibility to review these Terms periodically for updates. The "Last Updated" date at the bottom of this page indicates when these Terms were last revised.