Return & Refund Policy

Your Satisfaction is Our Priority

Easy Returns

We offer a straightforward return process for eligible items. If you're not completely satisfied, you can return the product within our specified timeframe.

Quality Assurance

Every piece undergoes rigorous quality checks. In the rare event of manufacturing defects, we provide immediate replacement or refund.

Free Pickup

For eligible returns, we provide free pickup services. Simply contact our customer care, and we'll arrange pickup from your location.

Our Return Policy

At Banaras Swaran Kala Kendra & Daughter, we want you to be completely satisfied with your purchase. Here's everything you need to know about our return process:

7-Day Return Window: You can return eligible items within 7 days of delivery.
Original Condition: Items must be in their original condition, unused, and with all tags attached.
Original Packaging: Please return the product in its original packaging with all accessories.
Proof of Purchase: Original invoice or proof of purchase is required for all returns.
Hygiene Products: For hygiene reasons, earrings and certain intimate jewellery cannot be returned unless defective.

Non-Returnable Items:

Custom-made or personalized jewellery
Sale or clearance items (unless defective)
Gift cards and certificates
Items that have been altered, resized, or damaged after delivery

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Here's how our refund process works:

Return Initiation

Contact our customer care team at +91 99355 98308 or email us at bskkadddu@gmail.com to initiate your return.

Pickup & Inspection

We arrange free pickup for eligible items. Our quality team thoroughly inspects the returned product.

Refund Processing

Once approved, refunds are processed within 7-10 business days using your original payment method.

Refund Completion

You'll receive an email confirmation once your refund has been processed. The time taken for the refund to reflect in your account depends on your bank.

Refund Timeline:

Credit/Debit Cards: 7-10 business days
Net Banking: 3-5 business days
UPI: 24-48 hours
Cash on Delivery: Bank transfer within 5-7 business days

Exchange Policy

We understand that sometimes you might want a different size or design. Here's our exchange policy:

Exchanges are available within 7 days of delivery
The item must be in original condition with all tags and packaging
Size exchanges are free of charge for eligible items
For exchange to a higher value product, the price difference will be charged
For exchange to a lower value product, the difference will be refunded
Product availability for exchange is subject to stock

Defective or Damaged Items

In the rare event that you receive a defective or damaged product, we're here to help:

Contact us within 48 hours of delivery for defective items
Provide clear photographs/videos of the defect
We offer free replacement for manufacturing defects
For damaged items during transit, file a claim immediately
Our quality team will assess and provide appropriate resolution

Important Note

For all BIS-hallmarked jewellery, please note that minor variations in gold color and weight (within BIS permissible limits) are not considered defects.

Need Help with Returns?

Our customer care team is always ready to assist you with any questions about returns, exchanges, or refunds.

+91 99355 98308 bskkadddu@gmail.com WhatsApp Chat

Customer Care Hours: Mon-Sat, 10 AM - 8 PM